Illustration & Hand Lettering for Food and Lifestyle brands, Packaging, Advertising and Editorial
Return & Refund Policy
All products are made to order using a print-on-demand service and are uniquely customized for each purchase. Because of the personalized nature of these items, we do not accept returns or offer exchanges. Please review your order carefully before completing your purchase.
However, if your item arrives damaged or defective, please contact us within 14 days of delivery to request a replacement.
Exceptions apply in the following cases:
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Items that arrive damaged or with manufacturing defects
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Incorrect products received due to fulfillment errors
To request a replacement for a damaged or incorrect item, please email us at shop@juliakerschbaumer.com with a clear photo of the issue and your order number.
Terms of Service & Shipping Policy
By placing an order through this website, you agree to the following terms:
All items are produced on demand and made specifically for your order.
Estimated delivery times:
Customers within the European Union: Orders are printed and shipped from within the EU, with an estimated delivery timeframe of 6 to 11 business days.
Customers in the United States: Orders are printed in the U.S. and typically arrive within 6 to 11 business days.
You are responsible for providing accurate shipping information and ensuring compliance with any applicable customs regulations in your country. Shipping charges, taxes, and customs fees (if applicable) will be shown at checkout and are non-refundable once the order has been submitted.
Disclaimer:
We reserve the right to update or revise these terms of service at any time without prior notice.
If you have any questions about this Privacy Policy, send us an email: shop@juliakerschbaumer.com